I can relate to your frustration. Usually it is about my insurance paying bills.
This is the first time I can remember of an Issue with Medco Accredo Pharmacy. Kind of funny, talking to that last gal, last Friday listening to all the cover up stories. I keep pretty good notes; dates, time, names, comments.
It wasn't that big of a deal, but still annoying, or some what amusing, that they don't pay attention to changes or read their updated notes. I called Medco Accredo a couple months ago, to say I had changed Onc. Gave them his name, two phone numbers, fax, address and all. The gal said it really wouldn't do any good right now as I had two refills left, I get a monthly 30 day shipment of Gleevec. Accredo said to call back in the middle of May. Well it was the middle of May and Medco says they have my new prescription order. Funny the onc name was from my previous oncologist, who I hadn't seen since last October. Funny Medco Accredo had faxed the request to wrong onc and my previous onc who knew I had changed over to a new onc, sent in the 12 months prescription for Gleevec, at least I assume it was the onc, maybe it was one of her nurses, I would think the doc would have to ok it. Perhaps they have to many patients. I said to Medco, well no worry I have 1 refill, she said no when you get a new prescription it cancels the old one. So anyhow she says why don't you call us back next week. So I called them back last Thursday, Medco says still no reply for new onc, why don't you call the doctor yourself so the next day, Last Friday I call the onc nurse and leave a massage, to fax over a 12 month prescription of Gleevec to this fax number at Medco Accredo. Within the hour Medco Accredo calls me and she goes around and around, nicely but blaming me for the whole mix up. She was somewhat upset that I didn't let Medco know I had a new onc. I said I called two month ago and gave all the info on my new onc and was told don't worry, can't do anything until middle of May. Then she says I must have called Medco and Medco Speciality Accredo, so I give her the number, yes it is correct. Then she says well you don't need to call your doctor if there is a problem. Well Thursday Accredo told me to call the oncologist as they get busy.
Anyhow all is well. Remember keep your notes, and be sure to follow up when there is a change. Even when you think they got it right, well others don't always read the notes, or follow thru. Be sure to check oncologist name, too.
Again it wasn't a big deal but was amusing to hear her keep passing the buck to me, when I had covered all the bases.